What is it?
The Redirect URL feature sends clients to a custom page after a successful booking, instead of the default confirmation screen. Use it to show a branded thank-you page, trigger conversion tracking, or guide clients to intake forms or next steps.
This is useful if you want to:
Show a branded "Thank You" page on your own website
Trigger a conversion event for marketing tracking (e.g. Google Ads, Facebook Pixel)
Direct clients to a next-step page such as intake forms, or downloads
Provide post-booking instructions specific to your practice
How it works?
After a booking is completed, the client is automatically redirected to your chosen URL. The system appends the booking ID as a query parameter so your page can reference it.
Setting up a location-level redirect
Go to Locations → select a location → Online Booking Configuration → Edit.
Enter your URL in the Direct Booking Link Redirect URL field (
https://required).Click Save.
This applies to all online bookings at that location. Leave the field empty to keep the default confirmation screen.
Overriding per booking link
When generating a Direct Booking Link, the Redirect URL field will pre-fill with the location default. You can keep it, change it, or clear it for that link only. The same option is available when creating Custom Short URLs.
Priority order
Redirect set on the booking link
Location-level redirect
Default confirmation screen
Notes
URL must start with
https://orhttp://If your URL already has query parameters,
appointmentIdis appended with&automaticallyWhen a redirect is active, clients won't see the default confirmation screen — make sure your destination page confirms the booking
Test the full flow after setup